Refund policy
Refunds, Exchanges & Cancellations
We want every Makaw order to reach you in perfect condition. This is exactly what happens if something needs to change.
Before your order is delivered
- Before our delivery vehicle leaves: cancel for a full refund, including the delivery charge, or exchange any item free of charge.
- After our delivery vehicle has left: you can still cancel and receive a full refund for the items. The delivery charge is non-refundable, because the delivery is already on its way.
- Pickup orders: cancel for a full refund, or exchange any item free of charge, at any time before collection.
After delivery or collection
Our chocolates are perishable, so we cannot accept returns for change of mind once an order has been delivered or collected.
If your order arrives damaged, faulty or past its best-before date, or it is not what you ordered, contact us within 12 hours of receiving it with your order number and a photo. We will replace it or refund it in full, including the delivery charge — your choice.
How refunds are paid
Refunds are made to your original payment method within 14 days of approval. Your bank may take a few extra days to show the credit.
Missed deliveries
If the delivery address is incorrect or the recipient cannot be reached, redelivery is charged at the standard delivery fee for your area.
Contact us
WhatsApp or call: +971 50 815 4699
Email: makawuae@outlook.com